Terms & Conditions
Operational agreements and usage policies for the Veda18 Platform.
Service Agreement
These Terms and Conditions ("Terms") govern your access to and use of Veda18's ERP and CRM services ("Service"). By subscribing to or using our Service, you agree to be bound by these Terms.
1. Use of Service
- License: Veda18 grants you a non-exclusive, non-transferable, limited license to access and use the Service for your institution's internal administrative and educational purposes.
- Account Security: You are responsible for maintaining the confidentiality of your administrative and staff login credentials. You are liable for all activities that occur under your account.
- Availability: We strive for 99.9% uptime but do not guarantee uninterrupted access in cases of scheduled maintenance or force majeure events.
2. Institutional Responsibilities
The Client (Institution) represents and warrants that:
- You have the legal authority to provide and process student and staff data uploaded to the system.
- You will use the communication tools (SMS/Email) in compliance with applicable anti-spam and telecommunication regulations.
- You will not use the Service to store or transmit malicious code, illegal content, or infringe upon third-party rights.
3. Subscription & Payment
Services are provided on a subscription basis (Monthly/Yearly) as per the agreed quotation or plan:
- Fees are non-refundable unless explicitly stated otherwise in a separate Service Level Agreement (SLA).
- Failure to pay renewal fees within the grace period may result in temporary suspension of service access.
4. Prohibited Activities
- Reverse engineering, decompiling, or attempting to extract the source code of the Veda18 platform.
- Excessive API usage or automated scraping that degrades system performance for other users.
- Reselling or sub-licensing the Service to unauthorized third parties without written consent from Veda18.
5. Limitation of Liability
In no event shall Veda18 be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or academic records, arising out of the use or inability to use the Service. Our total liability is limited to the amount paid by you for the Service in the 12 months preceding the claim.
6. Termination
Either party may terminate the agreement with 30 days' written notice. Upon termination, you will have a limited period to export your institutional data before it is securely deleted from our servers.
7. Contact Us
For legal inquiries or service support, please contact us at info@pairbytes.com.